One-time Pigeonholes
Each Pigeonhole supports one event or meeting.
Basic
Pigeonhole
*Upgraded until 31 Dec
- Up to 500 participants
- 1 Q&A
- Up to 5 poll questions
- Event Agenda
- Customisable Event Passcode
- Private and encrypted events
- Themes
- Embed Pigeonhole
- Embed videos into Pigeonholes
Live duration | 7 days |
|---|---|
| Participants | 500 |
| Q&A | 1 |
| Poll | 1 |
| Survey | Not available for Basic Pigeonhole |
| Chat | Not available for Basic Pigeonhole |
| SecurityHTTPS, encrypted at rest | Available for Basic Pigeonhole |
| Event Insightswith exportable PDF, Excel | Available as add on |
| Filtering | Not available for Basic Pigeonhole |
| Customisation |
|
| Custom branding | Not available for Basic Pigeonhole |
| Integrations |
|
| Other features |
|
| Priority support | Within 100 hours |
| Professional onboarding | Not available for Basic Pigeonhole |
Manage
Pigeonhole
- Up to 1000 participants
- Unlimited Polls, Quizzes, and Surveys
- Event Insights with exportable PDF and Excel
| Live duration | 7 days |
|---|---|
| Participants | 1000 |
| Q&A | 1 |
| Poll | Unlimited |
| Survey | Unlimited |
| Chat | Not available for Manage Pigeonhole |
| SecurityHTTPS, encrypted at rest | Available for Manage Pigeonhole |
| Event Insightswith exportable PDF, Excel | Available for Manage Pigeonhole |
| Filtering | Not available for Manage Pigeonhole |
| Customisation |
|
| Custom branding | Available as add on |
| Integrations |
|
| Other features |
|
| Priority support | Within 24 hours |
| Professional onboarding | Not available for Manage Pigeonhole |
Engage
Pigeonhole
- Up to 1000 participants
- Filtering in Q&A and Polls
- Logo Branding with Custom Themes
| Live duration | 7 days |
|---|---|
| Participants | 1000 |
| Q&A | 1 |
| Poll | Unlimited |
| Survey | Unlimited |
| Chat | Not available for Engage Pigeonhole |
| SecurityHTTPS, encrypted at rest | Available for Engage Pigeonhole |
| Event Insightswith exportable PDF, Excel | Available for Engage Pigeonhole |
| Filtering | Available for Engage Pigeonhole |
| Customisation |
|
| Custom branding | Available as add on |
| Integrations |
|
| Other features |
|
| Priority support | Within 24 hours |
| Professional onboarding | Not available for Engage Pigeonhole |
Captivate
Pigeonhole
- Up to 5000 participants
- Unlimited Q&As
- Integrations
- Professional onboarding
| Live duration | 30 days |
|---|---|
| Participants | 5000 |
| Q&A | Unlimited |
| Poll | Unlimited |
| Survey | Unlimited |
| Chat | Unlimited |
| SecurityHTTPS, encrypted at rest | Available for Captivate Pigeonhole |
| Event Insightswith exportable PDF, Excel | Available for Captivate Pigeonhole |
| Filtering | Available for Captivate Pigeonhole |
| Customisation |
|
| Custom branding | Available as add on |
| Integrations |
|
| Other features |
|
| Priority support | Within 24 hours |
| Professional onboarding | Available for Annual Captivate Account |
| Basic Pigeonhole | Manage Pigeonhole | Engage Pigeonhole | Captivate Pigeonhole | |
|---|---|---|---|---|
| Live duration | 7 days | 7 days | 7 days | 30 days |
| Participants | 500 | 1000 | 1000 | 5000 |
| Q&A | 1 | 1 | 1 | Unlimited |
| Poll | 1 | Unlimited | Unlimited | Unlimited |
| Survey | Not available for Basic Pigeonhole | Unlimited | Unlimited | Unlimited |
| Chat | Not available for Basic Pigeonhole | Not available for Manage Pigeonhole | Not available for Engage Pigeonhole | Unlimited |
| SecurityHTTPS, encrypted at rest | Available for Basic Pigeonhole | Available for Manage Pigeonhole | Available for Engage Pigeonhole | Available for Captivate Pigeonhole |
| Event Insightswith exportable PDF, Excel | Available as add on | Available for Manage Pigeonhole | Available for Engage Pigeonhole | Available for Captivate Pigeonhole |
| Filtering | Not available for Basic Pigeonhole | Not available for Manage Pigeonhole | Available for Engage Pigeonhole | Available for Captivate Pigeonhole |
| Customisation |
|
|
|
|
| Custom branding | Not available for Basic Pigeonhole | Available as add on | Available as add on | Available as add on |
| Integrations |
|
|
|
|
| Other features |
|
|
|
|
| Priority support | Within 100 hours | Within 24 hours | Within 24 hours | Within 24 hours |
| Professional onboarding | Not available for Basic Pigeonhole | Not available for Manage Pigeonhole | Not available for Engage Pigeonhole | Available for Captivate Pigeonhole |
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Frequently asked questions
Plans, Pricing and Payments
What payment methods do you accept?
We accept AMEX, MasterCard and Visa Credit Cards.
How is the Live Duration calculated?
The Live Duration (defined by your event dates) is the time range that your audience will be able to access your Pigeonhole using your event passcode. Depending on your plan, you will either have a live duration of 7 days or 30 days.
Note that the Live Duration only applies to your audience. Event organisers can set up the event, conduct test runs and access event insights all outside of the Live Duration.
Are there any additional charges?
No, our prices are as listed, with no hidden or setup charges. We do not charge value-added taxes unless you’re a Singapore-based customer, in which case, a Goods and Services Tax (GST) of 7% is applicable.
Do you accept purchase orders and custom contracts?
We only accept purchase orders for total orders that exceed USD 3,000. Custom contracting terms are assessed on a case-by-case basis. Do note that prices quoted for such orders exclude value-added and withholding taxes, wherever applicable. We are a Singapore-registered company and Singapore has double-taxation avoidance agreements with many countries. We do not cover any applicable withholding taxes. Please contact us for more information.
Can I downgrade my plan or remove users?
Please contact us via a support ticket and one of our account managers will assist you.
Features
What do you mean by "unlimited Pigeonholes"?
Each event requires a new Pigeonhole. If you purchase our Annual plans you can create as many Pigeonholes as you want for a year.
What is a session?
Sessions help build your event agenda on Pigeonhole Live. There are two types of sessions: interactive and non-interactive.
Interactive sessions, such as Q&A, Polls and Survey, allow you to actively engage your audience.
For example: You can add a Q&A to crowdsource questions during a panel discussion and a Multiple Choice Poll to get your audience to vote on an icebreaker question.
What do you mean by "unlimited sessions"?
If you purchased a Captivate Pigeonhole or Annual Captivate plan, you can add as many sessions as you want in a single event Pigeonhole.
How can I invite my team members to share access to my Pigeonhole?
Our per-event Pigeonholes can only be accessed from a single account. To enable a collaborative Team Workspace with multiple accounts access, you will need to purchase our Annual or Enterprise plans.
Team Workspaces are optimised for team usage with features like templates, Single-sign on and other security and compliance features.
Data Security
How is data secured on Pigeonhole Live?
We run Pigeonhole Live on Amazon Web Services, which has been architected to be one of the most secure cloud computing environments.
We only transfer data across the web using an encrypted SSL (secure sockets layer) link. This ensures data passed between our servers and you (including attendees) remain private. We also store your data encrypted using AES-256 and maintain daily backups.
Furthermore, you can be assured that your data is private and treated as confidential, even when you use our Free Basic Pigeonhole.
For more information on our security measures read our security policy.
Support
Is there an onboarding specialist to help set up Pigeonhole Live for my event?
No, you will need to set up your event using your Pigeonhole Live account.
However, customers on Captivate plans and above are eligible for onboarding support with a dedicated Customer Success Manager who will guide you through the setup and share best practices with you via online or in-person meetings (if you’re based in Singapore).
Customers on our Basic, Manage and Engage plans, will have access to support via support requests and email.
Having said that, if you have special requirements, please let us know by getting in touch here or email us at hello@pigeonlab.com.
Have more questions or want to schedule a demo?
You can find comprehensive guides on setting up and managing Pigeonhole Live on our Help Centre or contact us via support request.
If you’d like to see a live demo of the product please get in touch here to schedule an online demo or an in-person meeting (if you’re based in Singapore).
I have more questions. Where can I find answers?
Please get in touch here or you can email us at hello@pigeonlab.com. We can either schedule an online demo, or meet with your team if you're based in Singapore.
