Pricing Plans
Your event data is always private and encrypted
Basic | Manage |  Engage | Captivate | |
|---|---|---|---|---|
| Price | FreePer Event | USD268Per Event | USD338Per Event | USD868Per Event |
| Usage Duration | 1 week | 1 week | 1 week | 1 week |
| Event Participants | Up to 1000 | 1000 | 1000 | 1000 |
| Q&A Sessions | 1 | 1 | 1 | Unlimited |
| Poll Sessions | 1 | Unlimited | Unlimited | Unlimited |
| Questions | 5 | Unlimited | Unlimited | Unlimited |
| Survey Sessions | Not Available for Basic plan | Unlimited | Unlimited | Unlimited |
Security | ||||
| Encryption | HTTPS, encrypted at rest | HTTPS, encrypted at rest | HTTPS, encrypted at rest | HTTPS, encrypted at rest |
| Data Privacy | Private | Private | Private | Private |
| Event Insights | ||||
| Insights | Overview | Engagement | Engagement | Engagement |
| Exportable Reports | Available as add-on | PDF, Excel | PDF, Excel | PDF, Excel |
| Other Features | ||||
| Agenda | ||||
| Speaker Profiles | ||||
| Test Mode | ||||
| Event Passcode | ||||
| Embeddable | ||||
| Attendee Code | Not Available for Basic plan | |||
| Event Branding | Not Available for Basic plan | |||
| Logo Branding | Not Available for Basic plan | Not Available for Manage plan | Logo Branding | Logo Branding |
| Custom Branding | Not Available for Basic plan | Available as add-on | Available as add-on | Available as add-on |
| Filtering | Not Available for Basic plan | Not Available for Manage plan | ||
| Priority Support | Within 100 hours | Within 24 hours | Within 24 hours | Within 24 hours |
| Online Training | Not Available for Basic plan | Not Available for Manage plan | Not Available for Engage plan | 1 hour |
Optional Add-ons
Additional Q&A Sessions
98 USD
Additional 500 Participants
98 USD
Extend Duration to 30 Days
500 USD
Do you run multiple events?Frequently asked questions
Plans, Pricing and Payments
What payment methods do you accept?
We accept AMEX, MasterCard and Visa Credit Cards through our Dashboard. You can purchase Pigeonholes and Add-ons through your Dashboard account.
For enterprises and larger purchases, we also accept international bank transfers and can issue quotations and process purchase orders. Please contact us at hello@pigeonlab.com and we'll be in touch!
For enterprises and larger purchases, we also accept international bank transfers and can issue quotations and process purchase orders. Please contact us at hello@pigeonlab.com and we'll be in touch!
Do you have Education pricing?
Yes, we enjoy working with educators and have something tailor-made for you. Please submit a request below and we'll be in touch.
Request now
Request now
How is the plan duration calculated?
The plan duration determines the time range that you can engage audience members on Pigeonhole Live. Buying a Pigeonhole now does not mean the plan duration starts from now.
Depending on the date range you specify when setting up your Pigeonhole, your Pigeonhole can be purchased now but utlised only several months from now.
This also means you can purchase a Pigeonhole Plan, not use it (by adding a session) for another six months, and it's still valid then.
Depending on the date range you specify when setting up your Pigeonhole, your Pigeonhole can be purchased now but utlised only several months from now.
This also means you can purchase a Pigeonhole Plan, not use it (by adding a session) for another six months, and it's still valid then.
Do you provide refunds?
Unfortunately, we do not provide refunds. However, your Pigeonhole has no expiry date. That means you can use it for your next event, even if it's a year from now.
Features
I intend to use Pigeonhole Live on a regular basis. Do you have subscription plans?
Yes. Look at our Enterprise Plan with Teams for that. It provides unlimited Pigeonholes, unlimited Q&A, Poll and Survey sessions, and more. It comes with Team Collaboration so you can invite your team members work on your Pigeonholes together.
How can I invite my team members to share access to my Pigeonhole?
Our per event Pigeonhole Plans can only be accessed from a single Dashboard account. To enable multiple Dashboard accounts access, you'll need to be on our Enterprise Plan which supports Team access.
What do you mean by unlimited in your Pigeonhole Plans?
If your plan includes unlimited Q&A sessions for example, you'll be able to create as many Q&A sessions as needed for free. This applies to Polls and Surveys as well.
What are sessions?
There are two types of sessions in Pigeonhole Live — interactive and non-interactive. When you add multiple sessions, they form up to form an Event Agenda on Pigeonhole Live. Examples of interactive sessions are Q&A, Poll and Survey.
These allow you to engage your audience members with activity like crowdsourcing questions, poll voting or feedback survey. Non-interactive sessions are Break and generic Regular sessions which allow you to share additional content with your audience members.
These allow you to engage your audience members with activity like crowdsourcing questions, poll voting or feedback survey. Non-interactive sessions are Break and generic Regular sessions which allow you to share additional content with your audience members.
Data Security
How is data secured on Pigeonhole Live?
We run Pigeonhole Live on Amazon Web Services, which has been architected to be one of the most secure cloud computing environments.
We only transfer data across the web using an encrypted SSL (secure sockets layer) link. This ensures data passed between our servers and you (including attendees) remain private. We also store your data encrypted using AES-256 and maintain daily backups.
Furthermore, you can be assured that your data is private and treated as confidential, even when you use our Free Basic Plan.
We only transfer data across the web using an encrypted SSL (secure sockets layer) link. This ensures data passed between our servers and you (including attendees) remain private. We also store your data encrypted using AES-256 and maintain daily backups.
Furthermore, you can be assured that your data is private and treated as confidential, even when you use our Free Basic Plan.
Support
Do I need any technical knowledge in order to use Pigeonhole Live at my event?
None. Setting up Pigeonhole Live for your event to increase audience engagement is as easy as filling in some forms to tell us how you wish to set things up. Everything's automated to be setup instantly and are ready to go live when you are. It's fast, simple, and easy to use. We designed Pigeonhole Live to be used entirely by corporate communications, marketing and business people - there's no need to enlist IT support!
Is there an onboarding specialist to help setup Pigeonhole Live for my event?
Our team of Account Managers are here to answer your questions and share best practices with you via phone, email, support ticket and online / in-person meetings. But you'll still need to setup your Pigeonhole using our self-serve Dashboard.
This also means there's no hidden or setup fees, and it allows us to provide our service at this cost-effective price!
Having said that, if you have special requirements, please let us know by getting in touch at hello@pigeonlab.com.
This also means there's no hidden or setup fees, and it allows us to provide our service at this cost-effective price!
Having said that, if you have special requirements, please let us know by getting in touch at hello@pigeonlab.com.
How can I schedule a demo with your team?
If you still have questions, check out our Knowledge Base, contact us via support request if you have a Dashboard account, or simply email us at hello@pigeonlab.com.
I have more questions. Where can I find answers?
Please get in touch by emailing us at hello@pigeonlab.com. We can either schedule an online demo, or meet with your team if you're based in Singapore.
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