Annual subscription
Create any number of meetings or events with unlimited Pigeonholes.
Basic Account
*Upgraded until 31 Dec
- Up to 500 participants
- 1 Q&A
- Up to 5 poll questions
- Event Agenda
- Customisable Event Passcode
- Private and encrypted events
- Themes
- Embed Pigeonhole
- Embed videos into Pigeonholes
| User licenses | Not available for Basic Account |
|---|---|
Additional user license | Try a Basic Account for free |
| Team workspace | Not available for Basic Account |
| Templates | Not available for Basic Account |
| User roles | Not available for Basic Account |
| Single Sign-On | Not available for Basic Account |
| Unlimited Basic PigeonholesEach Pigeonhole supports | |
|---|---|
| Live duration | 7 days |
| Participants | 500 |
| Q&A | 1 |
| Poll | 1 |
| Survey | Not available for Basic Account |
| Chat | Not available for Basic Account |
| SecurityHTTPS, encrypted at rest | Available for Basic Account |
| Event Insightswith exportable PDF, Excel | Available as add on |
| Filtering | Not available for Basic Account |
| Customisation |
|
| Custom branding | Not available for Basic Account |
| Integrations |
|
| Other features |
|
| Priority support | Within 100 hours |
| Professional onboarding | Not available for Basic Account |
Annual Manage
- Unlimited Manage Pigeonholes
- Team Workspace
- Up to 1000 participants
- Unlimited Polls, Quizzes, and Surveys
- Event Insights with exportable PDF and Excel
- Professional onboarding
| User licenses | Starts with 1 user |
|---|---|
| Additional user license | USD 30 / user / month (billed USD360 annually) |
| Team workspace | Available for Annual Manage Account |
| Templates | Available for Annual Manage Account |
| User roles | Available for Annual Manage Account |
| Single Sign-On | Not available for Annual Manage Account |
| Unlimited Manage PigeonholesEach Pigeonhole supports | |
|---|---|
| Live duration | 7 days |
| Participants | 1000 |
| Q&A | 1 |
| Poll | Unlimited |
| Survey | Unlimited |
| Chat | Not available for Annual Manage Account |
| SecurityHTTPS, encrypted at rest | Available for Basic Account |
| Event Insightswith exportable PDF, Excel | Available for Annual Manage Account |
| Filtering | Not available for Annual Manage Account |
| Customisation |
|
| Custom branding | Available as add on |
| Integrations |
|
| Other features |
|
| Priority support | Within 24 hours |
| Professional onboarding | Available for Annual Manage Account |
Annual Engage
- Unlimited Engage Pigeonholes
- Team Workspace
- Up to 1000 participants
- Filtering in Q&A and Polls
- Logo Branding with Custom Themes
- Professional onboarding
| User licenses | Starts with 1 user |
|---|---|
| Additional user license | USD 40 / user / month (billed USD480 annually) |
| Team workspace | Available for Annual Engage Account |
| Templates | Available for Annual Engage Account |
| User roles | Available for Annual Engage Account |
| Single Sign-On | Not available for Annual Engage Account |
| Unlimited Engage PigeonholesEach Pigeonhole supports | |
|---|---|
| Live duration | 7 days |
| Participants | 1000 |
| Q&A | 1 |
| Poll | Unlimited |
| Survey | Unlimited |
| Chat | Not available for Annual Engage Account |
| SecurityHTTPS, encrypted at rest | Available for Annual Engage Account |
| Event Insightswith exportable PDF, Excel | Available for Annual Engage Account |
| Filtering | Available for Annual Engage Account |
| Customisation |
|
| Custom branding | Available as add on |
| Integrations |
|
| Other features |
|
| Priority support | Within 24 hours |
| Professional onboarding | Available for Annual Engage Account |
Annual Captivate
- Unlimited Captivate Pigeonholes
- Team Workspace with Single Sign-On
- Up to 5000 participants
- Unlimited Q&As
- Integrations
- Professional onboarding
| User licenses | Starts with 1 user |
|---|---|
| Additional user license | USD 50 / user / month (billed USD600 annually) |
| Team workspace | Available for Annual Captivate Account |
| Templates | Available for Annual Captivate Account |
| User roles | Available for Annual Captivate Account |
| Single Sign-On | Available for Annual Captivate Account |
| Unlimited Captivate PigeonholesEach Pigeonhole supports | |
|---|---|
| Live duration | 30 days |
| Participants | 5000 |
| Q&A | Unlimited |
| Poll | Unlimited |
| Survey | Unlimited |
| Chat | Unlimited |
| SecurityHTTPS, encrypted at rest | Available for Annual Captivate Account |
| Event Insightswith exportable PDF, Excel | Available for Annual Captivate Account |
| Filtering | Available for Annual Captivate Account |
| Customisation |
|
| Custom branding | Available as add on |
| Integrations |
|
| Other features |
|
| Priority support | Within 24 hours |
| Professional onboarding | Available for Annual Captivate Account |
| Basic Account | Annual Manage | Annual Engage | Annual Captivate | |
|---|---|---|---|---|
| User licenses | Not available for Basic Account | Starts with 1 user | Starts with 1 user | Starts with 1 user |
| Additional user license | Try a Basic Account for free | USD 30 / user / month (billed USD360 annually) | USD 40 / user / month (billed USD480 annually) | USD 50 / user / month (billed USD600 annually) |
| Team workspace | Not available for Basic Account | Available for Annual Manage Account | Available for Annual Engage Account | Available for Annual Captivate Account |
| Templates | Not available for Basic Account | Available for Annual Manage Account | Available for Annual Engage Account | Available for Annual Captivate Account |
| User roles | Not available for Basic Account | Available for Annual Manage Account | Available for Annual Engage Account | Available for Annual Captivate Account |
| Single Sign-On | Not available for Basic Account | Not available for Annual Manage Account | Not available for Annual Engage Account | Available for Annual Captivate Account |
| Unlimited Basic PigeonholesEach Pigeonhole supports | Unlimited Manage PigeonholesEach Pigeonhole supports | Unlimited Engage PigeonholesEach Pigeonhole supports | Unlimited Captivate PigeonholesEach Pigeonhole supports | |
|---|---|---|---|---|
| Live duration | 7 days | 7 days | 7 days | 30 days |
| Participants | 500 | 1000 | 1000 | 5000 |
| Q&A | 1 | 1 | 1 | Unlimited |
| Poll | 1 | Unlimited | Unlimited | Unlimited |
| Survey | Not available for Basic Account | Unlimited | Unlimited | Unlimited |
| Chat | Not available for Basic Account | Not available for Annual Manage Account | Not available for Annual Engage Account | Unlimited |
| SecurityHTTPS, encrypted at rest | Available for Basic Account | Available for Annual Manage Account | Available for Annual Engage Account | Available for Annual Captivate Account |
| Event Insightswith exportable PDF, Excel | Available as add on | Available for Annual Manage Account | Available for Annual Engage Account | Available for Annual Captivate Account |
| Filtering | Not available for Basic Account | Not available for Annual Manage Account | Available for Annual Engage Account | Available for Annual Captivate Account |
| Customisation |
|
|
|
|
| Custom branding | Not available for Basic Account | Available as add on | Available as add on | Available as add on |
| Integrations |
|
|
|
|
| Other features |
|
|
|
|
| Priority support | Within 100 hours | Within 24 hours | Within 24 hours | Within 24 hours |
| Professional onboarding | Not available for Basic Account | Available for Manage Pigeonhole | Available for Engage Pigeonhole | Available for Captivate Pigeonhole |
Contact us
Our representatives will be in touch as soon as possible.
Frequently asked questions
Plans, Pricing and Payments
What payment methods do you accept?
We accept AMEX, MasterCard and Visa Credit Cards.
How is the Live Duration calculated?
The Live Duration (defined by your event dates) is the time range that your audience will be able to access your Pigeonhole using your event passcode. Depending on your plan, you will either have a live duration of 7 days or 30 days.
Note that the Live Duration only applies to your audience. Event organisers can set up the event, conduct test runs and access event insights all outside of the Live Duration.
Are there any additional charges?
No, our prices are as listed, with no hidden or setup charges. We do not charge value-added taxes unless you’re a Singapore-based customer, in which case, a Goods and Services Tax (GST) of 7% is applicable.
Do you accept purchase orders and custom contracts?
We only accept purchase orders for total orders that exceed USD 3,000. Custom contracting terms are assessed on a case-by-case basis. Do note that prices quoted for such orders exclude value-added and withholding taxes, wherever applicable. We are a Singapore-registered company and Singapore has double-taxation avoidance agreements with many countries. We do not cover any applicable withholding taxes. Please contact us for more information.
Can I downgrade my plan or remove users?
Please contact us via a support ticket and one of our account managers will assist you.
Features
What do you mean by "unlimited Pigeonholes"?
Each event requires a new Pigeonhole. If you purchase our Annual plans you can create as many Pigeonholes as you want for a year.
What is a session?
Sessions help build your event agenda on Pigeonhole Live. There are two types of sessions: interactive and non-interactive.
Interactive sessions, such as Q&A, Polls and Survey, allow you to actively engage your audience.
For example: You can add a Q&A to crowdsource questions during a panel discussion and a Multiple Choice Poll to get your audience to vote on an icebreaker question.
What do you mean by "unlimited sessions"?
If you purchased a Captivate Pigeonhole or Annual Captivate plan, you can add as many sessions as you want in a single event Pigeonhole.
How can I invite my team members to share access to my Pigeonhole?
Our per-event Pigeonholes can only be accessed from a single account. To enable a collaborative Team Workspace with multiple accounts access, you will need to purchase our Annual or Enterprise plans.
Team Workspaces are optimised for team usage with features like templates, Single-sign on and other security and compliance features.
Data Security
How is data secured on Pigeonhole Live?
We run Pigeonhole Live on Amazon Web Services, which has been architected to be one of the most secure cloud computing environments.
We only transfer data across the web using an encrypted SSL (secure sockets layer) link. This ensures data passed between our servers and you (including attendees) remain private. We also store your data encrypted using AES-256 and maintain daily backups.
Furthermore, you can be assured that your data is private and treated as confidential, even when you use our Free Basic Pigeonhole.
For more information on our security measures read our security policy.
Support
Is there an onboarding specialist to help set up Pigeonhole Live for my event?
No, you will need to set up your event using your Pigeonhole Live account.
However, customers on Captivate plans and above are eligible for onboarding support with a dedicated Customer Success Manager who will guide you through the setup and share best practices with you via online or in-person meetings (if you’re based in Singapore).
Customers on our Basic, Manage and Engage plans, will have access to support via support requests and email.
Having said that, if you have special requirements, please let us know by getting in touch here or email us at hello@pigeonlab.com.
Have more questions or want to schedule a demo?
You can find comprehensive guides on setting up and managing Pigeonhole Live on our Help Centre or contact us via support request.
If you’d like to see a live demo of the product please get in touch here to schedule an online demo or an in-person meeting (if you’re based in Singapore).
I have more questions. Where can I find answers?
Please get in touch here or you can email us at hello@pigeonlab.com. We can either schedule an online demo, or meet with your team if you're based in Singapore.
